Mensuas Reviews

I ordered two suits from them on them on August 13th. My bank statement showed they took the money for the suits that day. I never heard from them again until August 30th when they sent an email saying the suits I ordered were not in stock. Really? The email they sent looked like it was written by a 5 year old. I'm going to get my money back and spend it anywhere but at Men's USA!

STAY AWAY!
Service is terrible. Product descriptions do not match what you receive.
Customer service is ANYTHING but!
They have multiple websites with different names so be careful!

I just placed my third and last order from them so they can't say I didn't try. First order they called me 3 times over 3 days after placing the order and didn't leave a message. When I called the number I learned it was them. They told me the manufacturer discontinued the shoes. So why were they on their website and saying, "in stock?" Second order was for an overcoat. I lost count how many times they told me it was being shipped. They lied every time. I finally had to cancel as they didn't meet my deadline. I eventually reordered the coat and actually got it. Problem? The detachable fur collar was nowhere to be found. They had to send it to me after I called. The latest issue was I ordered a suit and a tie. The package arrived and there was no tie in the box. Called them and was told they would ship it. A week later after not receiving it I called again. Was told they knew nothing about this. I was told again they would ship the tie and send me a tracking number. I did get the tie but am still waiting for the tracking number. How hard is it to make sure everything is in the box? How hard is it to tell the truth? Their customer service is horrible. I won't go through this again... ever.

I just placed my third and last order from them so they can't say I didn't try. First order they called me 3 times over 3 days after placing the order and didn't leave a message. When I called the number I learned it was them. They told me the manufacturer discontinued the shoes. So why were they on their website and saying, "in stock?" Second order was for an overcoat. I lost count how many times they told me it was being shipped. They lied every time. I finally had to cancel as they didn't meet my deadline. I eventually reordered the coat and actually got it. Problem? The detachable fur collar was nowhere to be found. They had to send it to me after I called. The latest issue was I ordered a suit and a tie. The package arrived and there was no tie in the box. Called them and was told they would ship it. A week later after not receiving it I called again. Was told they knew nothing about this. I was told again they would ship the tie and send me a tracking number. I did get the tie but am still waiting for the tracking number. How hard is it to make sure everything is in the box? How hard is it to tell the truth? Their customer service is horrible. I won't go through this again...ever.

Ordered a suit came in a size to large, ordered reg suit came in a long, the suit is horrible, not worth time trying to send back according to reviews. I will never buy from them again, after speaking with my tailor it would cost 200 to get this suit fixed to size. I received this suit 08/05/2022 size tag was marked out and a sticker placed over for right size just unbelievable. Their merchandise is trash. *******268 leave voicemail I'll call you back.

I ordered a suit jacket for $180 with shipping. My card was charged, no problems. Get an email the next day stating they had charged me the "Wholesale" price and the jacket should have been $399. Offered it to me for $289 like they were doing me a favor. I told them to send the jacket or cancel the order. I received a credit to my card the next day with no email response. This is the definition of "Bait and switch". I had bought from them previously, but no more. Be careful.

This company has the worst customer service department that I ever had to deal with. I have called three times, emailed at least six times and still have not gotten my order processed. Three weeks ago I confirmed that they had received my order and payment. The lady assured me everything was in order AND in stock and my purchases would be shipped on July 8 but no later than July 11th. Today, my order still has not been shipped. The total order was $300+ so I ask if they weren't going to fill the order please send me a refund. Still no word. I would definitely think twice before ordering anything from Men'USA.

Watch these people total fraud and fake. They send you junk but they show you different picture from brand designers

Do not DO BUSINESS WITH THESE ANIMALS. THEY ARE UNPROFESSIONAL. I GOT TOLD TO $#*! OFF. I GOT TOLD SHE OWNS THE STORE. IT'S BEEN 12 YEARS SINCE MY LAST ORDER SO THINGS CAN CHANGE. I CAN UNDERSTAND WHY CUSTOMER SERVICE SOUND LIKE THEY DON'T WANT TO BE THERE. *******963. CALL IF YOU WANT A FREE ABUSIVE UPDATE OR A $#*! YOU REFUND THEN CALL.

I ordered a tux in my normal size. Came small so I reached out to them to exchange for a larger size. After a week they responded with return instructions. Sent it back and haven't heard from them since. My guess is they are some Chinese company using an LA warehouse. Bad business. Avoid this scam.